Shipping policy

SHIPPING COSTS

The shipping costs are as follows:

  • Mainland Spain: €7.90. Free shipping on orders over €99.
  • Balearic Islands: €17.90.
  • Portugal: €9.90. Free shipping on orders over €120.
  • Europe (Germany, Belgium, France, Italy, the Netherlands, Denmark, Ireland, Romania and Poland): The cost depends on the destination and the weight of the order and will be shown in the shopping cart or during the checkout process. Shipments are not made to islands. Free shipping on orders over €300.

For orders over 40 kg, you may contact us by email at info@lajamoneriadecobel.com or via WhatsApp at 960 720 940 to enquire about shipping conditions and costs.

DELIVERY TIME

SHIPMENTS

Orders are handed over to the transport company from Tuesday to Friday. On Saturdays, Sundays, Mondays and public holidays, orders are not handed over to the transport company.

Delivery times are calculated from the actual handover of the order to the transport company.

  • Spain: 1–2 business days.
  • Europe and the Balearic Islands: 1–4 business days.

The order will be delivered within a maximum period of 7 business days from order confirmation.

For orders that include a whole ham that has been boned and vacuum-packed, the delivery time may be extended by an additional 2 or 3 business days.

During the Christmas period, delivery times may vary due to the higher volume of orders.

Orders for 24 and 31 December and 6 January

For orders with shipping, and in order to ensure their delivery on these dates, the deadline for placing orders will be 10 days in advance, with a delivery time of 48–96 hours, from Tuesday to Friday, excluding public holidays.

IN-STORE COLLECTION

The estimated time for collecting the order in-store is 12–24 hours, from Tuesday to Saturday, excluding public holidays.

An email will be sent to the customer when the order is ready for collection.

For orders containing trays, once the order has been placed, you must provide the order number via WhatsApp at 960 720 940, so that we can confirm the collection time.

Orders for 24 and 31 December and 6 January

For orders with in-store collection, the deadline for placing orders will be 6 days in advance.

DELIVERY TIMES AND INCIDENTS

The delivery times indicated are average times and are therefore estimates. They may vary due to logistical reasons or force majeure.

In the event of a delivery delay, Jamonería Cobel will inform the Customer as soon as it becomes aware of the incident.

In any event, the delivery times indicated are without prejudice to the rights to which the Customer may be entitled under applicable legislation.

In the event of a delay attributable to Jamonería Cobel that constitutes a breach of the legally applicable conditions, the Customer may exercise the rights to which they are entitled, including, where applicable, termination of the contract in accordance with current regulations and the procedure described in the “Returns” section.

A delay or failure to deliver caused by incorrect or incomplete information provided by the Customer, the absence of the recipient, inability to access the address provided, or other circumstances directly attributable to the Customer shall not be considered attributable to Jamonería Cobel.

Once the order leaves our store and has been handed over to the courier company, an email will be sent to the Customer notifying them that their order has been accepted and is being shipped.

For security reasons, Jamonería Cobel does not ship to P.O. boxes or military bases, nor will it accept orders when it is not possible to identify the recipient or their address.

PRODUCT DELIVERY

Jamonería Cobel undertakes to deliver the product in perfect condition to the address provided by the Customer in the order form, which must be located within the delivery areas and/or countries indicated during the checkout process.

In order to facilitate and optimise delivery, we recommend that the Customer provide an address where the order can be delivered during normal business hours.

The Customer is responsible for correctly providing the information necessary to complete the delivery.

Jamonería Cobel shall not be liable for incidents caused by incorrect or incomplete delivery address information provided by the Customer, provided that the incident is a consequence of such information.

DELIVERY DETAILS, FAILED DELIVERIES AND LOST SHIPMENTS

If the Customer is absent at the time of delivery, the carrier will leave a notice indicating how to arrange a new delivery.

As part of the courier delivery service, Jamonería Cobel contracts a series of tracking and follow-up measures aimed at ensuring that delivery is completed correctly.

If, after 7 business days from the date the order goes out for delivery, it has not been possible to arrange delivery, the Customer must contact Jamonería Cobel to facilitate the arrangements for a new delivery.

If the Customer fails to do so, after 10 business days from the date the order goes out for delivery, the order may be returned to our warehouses.

When the failure to deliver is attributable to the Customer, the Customer shall be responsible for the shipping and return-to-origin costs of the goods, as well as any associated handling or administrative costs that may have been incurred.

If the reason why delivery could not be completed is the loss of the parcel, our carrier will initiate an investigation.

In such cases, the response time from our carriers is usually between one and three weeks.

DELIVERY INCIDENTS AND DAMAGE DURING TRANSPORT

1. Checking the parcel upon delivery

We recommend that the Customer check the external condition of the parcel at the time of delivery.

If visible damage to the packaging is observed, such as dents, tears, punctures, signs of opening or any other irregularity, we recommend recording this on the delivery note or the carrier's receiving system, whenever possible.

If, after opening and checking the order, the Customer detects any issue that may be related to transport, such as dents, breakage, damage or signs of tampering, they must notify Jamonería Cobel as soon as possible and preferably within 24 hours of delivery, providing photographs of the packaging and the affected product whenever possible.

Notification of an incident within the first 24 hours allows us to manage the issue more quickly with the transport company.

Notification of an incident within this period does not limit or exclude any rights legally available to the Customer regarding conformity, warranty or any other protection recognised under applicable legislation.

Incidents relating to product non-conformity will be handled in accordance with current legislation and our returns and warranty policy.