Shipping policy
SHIPPING COSTS (Spain)
-Peninsula
Shipping costs are €7.90.
All orders over €99 qualify for free shipping.
-Balearics
Shipping costs are €17.90.
SHIPPING COSTS (Portugal)
Shipping costs are €9.90.
All orders over €120 qualify for free shipping.
SHIPPING COSTS (Germany, Belgium, France, Italy, Netherlands, Denmark, Ireland, Romania and Poland)
Shipping costs vary depending on the destination country and weight. Shipping costs can be checked after adding the product to your cart, on the checkout page. We do not ship to islands. For orders over 40kg, please contact us via email at info@lajamoneriadecobel.com or WhatsApp at +34 960 720 940.
All orders over €300 qualify for free shipping.
DELIVERY TIME
-Shipping
We will ship your order via courier. Delivery will take a maximum of 7 business days from the date of order confirmation. While Jamonería Cobel's usual delivery time is between 1 and 2 business days for shipments within Spain, and 1 to 4 business days for shipments to Europe (Tuesday to Friday, excluding holidays) from the order completion date, orders including a whole boneless, vacuum-packed ham may take an additional 2 or 3 business days (Tuesday to Friday, excluding holidays). During the Christmas season, these delivery times may vary due to the increased volume of orders.
Orders for December 24th and 31st, and January 6th, the deadline for placing orders will be 10 days in advance and with a delivery time of 48/96 hours (Tuesday to Friday, excluding holidays).
-In-store pickup.
The estimated time for in-store pickup after placing your order is 12-24 hours (Tuesday to Saturday, excluding holidays). You will be notified by email when your order is ready for pickup.
For orders containing trays, once you have placed your order, please send your order number via WhatsApp (960 720 940) so we can confirm your pickup time.
For orders placed on December 24th and 31st, and January 6th, the deadline for placing orders is 6 days in advance.
These delivery times are averages and therefore estimates. They may vary due to logistical reasons or force majeure. In case of delivery delays, Jamonería Cobel will inform its customers as soon as it becomes aware of them.
Each delivery is considered to have been made from the moment the transport company makes the product available to the Customer, which is materialized through the control system used by the transport company.
In the event of delivery delays attributable to Jamonería Cobel, the Customer may cancel their order in accordance with the procedure described in the "Returns" section. Delays will not be considered to have occurred if the order has been made available to the Customer by the transport company within the agreed timeframe but could not be delivered due to reasons attributable to the Customer.
Once your order leaves our store and is handed over to the courier company, you will receive an email notifying you that your order has been accepted and is being shipped.
For security reasons, Jamonería Cobel will not send any orders to P.O. boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and their address.
PRODUCT DELIVERY
Cobel Ham Shop is committed to delivering the product in perfect condition to the address specified by the Customer on the order form, which must be within the delivery zones and/or countries indicated during the purchase process. To optimize delivery, we ask that the Customer provide an address where the order can be delivered during normal business hours.
Jamonería Cobel will not be responsible for errors caused in delivery when the delivery address entered by the Customer in the order form does not correspond to reality or has been omitted.
DELIVERY DETAILS, UNMADE DELIVERIES AND LOSSES
If the customer is absent at the time of delivery, the carrier will leave a notice indicating how to arrange a new delivery. As part of its courier delivery service, Jamonería Cobel contracts a series of tracking actions to ensure successful delivery.
If delivery has not been arranged within 7 business days of the order being dispatched, the Customer must contact Jamonería Cobel. If the Customer fails to do so, after 10 business days from the order's dispatch, it will be returned to our warehouse, and the Customer will be responsible for the shipping and return costs, as well as any associated handling fees.
If the reason for the failed delivery is a lost package, our carrier will initiate an investigation. In these cases, our carriers' response times typically range from one to three weeks.
- Diligence in delivery
The Customer must check the package's condition in the presence of the carrier delivering the product on behalf of Jamonería Cobel, noting any anomalies detected in the packaging on the delivery note. If, after inspecting the product, the Customer discovers any issues such as dents, breakage, signs of tampering, or any damage caused during shipping, they agree to notify Jamonería Cobel via email as soon as possible, and no later than 24 hours after delivery. After this time, no claims for such issues will be accepted (only warranty claims will be processed).