Privacy policy

PRIVACY AND COOKIE POLICY

1. DATA CONTROLLER

Controller: Jose Vicente Sayas Arcos – Jamonería Cobel
Tax ID (NIF): 53058035W
Address: C/ Asturias, 4 · 46470 Catarroja (Valencia), Spain
Email: info@lajamoneriadecobel.com
WhatsApp: 960 720 940
Website: lajamoneriadecobel.com

Jamonería Cobel is responsible for the processing of personal data provided by users through this website, in accordance with applicable data protection regulations.

2. PERSONAL DATA WE COLLECT

We may collect the data provided by the user when making a purchase, contacting us or using certain services on the website, including:

  • First and last name.
  • Billing and delivery address.
  • Email address.
  • Telephone number.
  • Information relating to orders and purchases.
  • Data necessary to manage payments, deliveries, returns and customer service.

Certain technical data, such as IP address, browser information, device information or browsing activity, may also be collected automatically through cookies and similar technologies.

We only collect and process the data necessary for the purposes described in this policy.

3. PURPOSES OF PROCESSING

Personal data may be used to:

  • Manage and process orders placed through the online store.
  • Process payments and manage invoicing.
  • Prepare and arrange shipments.
  • Manage in-store collections.
  • Handle enquiries, incidents and complaints.
  • Manage returns and refunds.
  • Prevent fraudulent transactions and misuse of the store.
  • Comply with applicable legal obligations.
  • Improve the operation and user experience of the website.
  • Analyse website usage when the user has accepted the corresponding cookies.
  • Send commercial communications when the user has given consent or another legal basis permits it.

4. LEGAL BASIS

Personal data will be processed on the legal basis applicable in each case:

Performance of a contract: to manage orders, payments, deliveries, returns and requested services.

Compliance with legal obligations: to comply with tax, accounting, legal or administrative obligations.

Consent: for certain commercial communications, cookies or other functionalities that require it.

Legitimate interest: where applicable and in accordance with applicable legislation.

Where processing is based on consent, the user may withdraw it at any time, without affecting the lawfulness of processing carried out previously.

5. DISCLOSURE OF DATA TO THIRD PARTIES

In order to properly provide our services, certain data may be disclosed to or processed by providers involved in the management of purchases and provision of services, such as:

  • Payment service providers.
  • Transport and courier companies.
  • Technology and hosting providers.
  • Shopify and providers related to the operation of the online store.
  • Applications and services integrated into Shopify.
  • Advisers and professionals where necessary.
  • Public authorities and bodies where there is a legal obligation.

Providers will process the data according to the service provided and the corresponding legal relationship.

6. SHOPIFY

Our online store uses Shopify as its e-commerce platform.

Jamonería Cobel is responsible for processing the personal data of customers and users in relation to the purposes associated with managing the online store, such as managing orders, payments, deliveries, returns, customer service and other requested services.

Shopify provides the technological infrastructure necessary for the operation of the store and may process certain personal data on behalf of Jamonería Cobel as a service provider or data processor, depending on the service concerned.

Shopify may also carry out certain data processing activities as an independent data controller where applicable in accordance with its own purposes and terms.

7. PAYMENTS

Payments may be processed through specialised payment service providers.

These providers may process the data necessary to complete the transaction in accordance with their own terms and privacy policies.

Where complete card details are handled directly by the payment provider, Jamonería Cobel does not store such complete card details.

8. RESTAURANT RESERVATION AND ORDERING PLATFORMS

For certain services related to our restaurant, we use external platforms.

For table reservations, we use CoverManager.

For certain home delivery or takeaway orders, we use Delitbee.

When users access these services and provide their data, such data may be processed by these providers depending on the service requested and the applicable terms.

When users are redirected to an external platform, the processing carried out directly by that platform may be subject to its own privacy and cookie policy.

9. DATA RETENTION

Personal data will be retained for as long as necessary to fulfil the purposes for which it was collected.

Afterwards, it may be retained in a duly restricted form for the periods necessary to comply with applicable legal obligations and deal with potential liabilities.

Data processed for commercial communications will be retained while consent or another legal basis permitting such processing exists.

10. USER RIGHTS

Users may exercise, where applicable, the following rights:

  • Access to their personal data.
  • Rectification of inaccurate data.
  • Erasure of data.
  • Objection to processing.
  • Restriction of processing.
  • Data portability.
  • Withdrawal of consent where processing is based on it.

To exercise these rights, a request may be sent to:

info@lajamoneriadecobel.com

Users also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) if they consider that the processing of their data does not comply with applicable regulations.

The existence and scope of these rights will depend on the legal basis and specific circumstances of each processing activity.

11. COMMERCIAL COMMUNICATIONS

Jamonería Cobel may send commercial communications when the user has given consent or another legal basis permits their sending.

Users may withdraw their consent and stop receiving these communications at any time by using the mechanism indicated in the communication itself or by contacting us at info@lajamoneriadecobel.com.

12. AUTOMATED DECISION-MAKING

No automated decisions with legal effects or similarly significant effects are made concerning users through the data processed via this website.

13. SECURITY

Jamonería Cobel applies reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration or improper disclosure.

However, no electronic transmission or storage system can guarantee absolute security.

COOKIE POLICY

14. WHAT ARE COOKIES?

Cookies are small files stored on the user's device when visiting a website.

They perform various functions, including maintaining sessions, remembering certain preferences, retaining products added to the shopping cart and facilitating the operation of the online store.

Some cookies may also involve the processing of personal data, such as browsing information, preferences or user activity.

15. WHAT COOKIES DOES THIS WEBSITE USE?

lajamoneriadecobel.com uses first-party and third-party cookies necessary for the operation of the store and, where authorised by the user, analytics and marketing cookies.

Non-essential cookies are used according to the preferences selected by the user through the cookie settings panel.

The main cookies currently used by the store are:

Cookie

Proveedor

Finalidad

Duración

Tipo

_shopify_essential

Shopify

Operation and security

1 year

Necessary

cart_currency

Shopify

Purchase currency

2 weeks

Necessary

localization

Shopify

Country or region

1 year

Necessary

_shopify_analytics

Shopify

Store analytics

1 year

Analytics

_shopify_s

Shopify

Session and store

30 min.

Analytics

_shopify_y

Shopify

Shopify analytics

1 year

Analytics

_shopify_marketing

Shopify

Marketing

1 year

Marketing

_ga

Google Analytics

Distinguish users

2 years*

Analytics

_ga_9QRW3ZLGSR

Google Analytics 4

Session state

2 years*

Analytics

_ga_3QS6JG0GHZ

Google / Merchant Center

Google measurement

According to configuration

Analytics/Marketing

_gcl_au

Google Ads

Conversions

According to configuration

Marketing

_fbp

Meta

Advertising measurement

According to configuration

Marketing

The stated durations are approximate and may vary depending on service configuration and browser limitations. The specific cookies used may vary depending on the functionalities, applications and services active at any given time.

16. NECESSARY COOKIES

Strictly necessary cookies enable the basic operation of the store, including the shopping cart, navigation, checkout process, certain preferences and security functions.

These cookies may be used without consent when they are strictly necessary to provide the requested service or where permitted by applicable law.

17. ANALYTICS AND MARKETING COOKIES

Analytics cookies make it possible to obtain statistical information about the use of the store and improve its operation.

Google Analytics/Google services and Shopify analytics tools are currently used.

Marketing cookies make it possible to measure certain advertising actions and conversions and may be associated with services such as Google Ads and Meta (Facebook and Instagram).

These non-essential cookies will only be used when the user has provided the corresponding consent through the cookie settings panel.

18. THIRD-PARTY COOKIES AND SERVICES

Some of the services used in the store may install cookies or use similar technologies.

The main providers currently used include:

  • Shopify, for the store's infrastructure and operation and certain analytics functions.
  • Google, including Google Analytics, Google Ads and services related to Google Merchant Center.
  • Meta, through Facebook and Instagram tools.

These providers may process certain data in accordance with their own privacy policies and terms.

19. EXTERNAL RESERVATION AND ORDERING PLATFORMS

The CoverManager and Delitbee platforms used for restaurant reservations and orders have their own services and privacy and cookie policies.

When users are redirected to these platforms through an external link, the cookies and technologies used directly by these platforms will be subject to their respective policies.

They are not considered cookies belonging to lajamoneriadecobel.com when the user leaves our website and accesses these platforms directly.

20. CONSENT MANAGEMENT

When users first access the store, they may accept, reject or configure non-essential cookies through the cookie banner.

Users may withdraw or modify their consent at any time through the cookie management mechanism available on the website.

They may also block or delete cookies through their browser settings.

Disabling certain necessary cookies may affect the operation of the shopping cart, checkout process or other store functions.

Information on managing and withdrawing consent must remain accessible to users.

21. INTERNATIONAL DATA TRANSFERS

Some of the technology providers used by the store may process or transfer data outside the European Economic Area.

Where applicable, such transfers will be carried out in accordance with applicable law and using the legal mechanisms provided to ensure an adequate level of protection.

22. UPDATES TO THE POLICY

Jamonería Cobel may modify this Privacy and Cookie Policy when the purposes or processing activities carried out, the cookies used, the services integrated into the store, the technical configuration or the applicable legislation change.